Frequently Asked Questions

Questions & Answers On Cooktop

01. How to solve when the flame ignition doesn’t work?

  • 1. Run out of battery: change the battery.
  • 2. The power cord disconnects: consolidate the joint.
  • 3. Ignition doesn’t work: change the ignition.

02. How to solve if the valve opening time of flameout protection device is too long.

  • 1. The flameout protection has failed for a long time: change the flameout protection.
  • 2. Improper thermocouple position: adjust thermocouple to proper position.

Questions & Answers On Range Hood

01. The lampblack motor does not work.

  • 1. The power plug is unplugged or loose.
  • 2. The motor is in overtemperature protection state: Wait for the motor to cool before use.
  • 3. Capacitor burn out: Change the capacitor.
  • 4. The motor is burnt out or jammed: Change the motor.

02. The machine has a distinct vibration.

  • 1. The machine is not mounted properly or securely.
  • 2. The cap on the impeller is loose.
  • 3. Deformation of the impeller: change the impeller.
  • 4. Impeller is not installed in position: Install the impeller correctly as required.
  • 5. The fixing screw on the motor is loose.

Questions & Answers On Build-in Oven

01. The machine has no working reaction.

  • 1. The power if off: plug the power cord into the power socket.
  • 2. Power socket is no power: contact qualified electrician for testing.
  • 3. Control system failure: disconnect the power supply and contact the company after sales.

Questions & Answers On Ranges

01. The machine has no working reaction.

  • 1. The power if off: plug the power cord into the power socket.
  • 2. Power socket is no power: contact qualified electrician for testing.
  • 3. Control system failure: disconnect the power supply and contact the company after sales.

02. How to solve if the valve opening time of flameout protection device is too long.

  • 1. The flameout protection has failed for a long time: change the flameout protection.
  • 2. Improper thermocouple position: adjust thermocouple to proper position.

Questions & Answers On Sink

01. Which ones do not belong to the scope of the three guarantees, and charge maintenance?

  • 1. Aotin pre-sales engineering and technical service team is composed of many experienced technical engineers, providing pre-sale, in-sale, after-sales technical support for the majority of engineering customers, providing users with product selection design, project construction, installation and construction free of charge. , one-stop service such as acceptance and commissioning, bring the most professional.

Questions & Answers On Sink Dishwasher

01. The program is normal but the spray arm doesn’t work.

  • 1. The installation of spray arm is wrong: check the installation of spray arm.
  • 2. There are sundries in the sink which restricted rotation: check if there are sundries.
  • 3. It’s unreasonable for tableware placed so that the spray arm is stucked: check the tableware placed if meet the criterion.
  • 4. The spray arm is blocked: Clean the spray arm with water.

02.  The light doesn't work when the switch is pressed.

  • 1. Power is not connected: check the battery socket is properly plugged in.

03. There is abnormal noise.

  • 1. The spray arm is not in place: check that the spray arm is in place.
  • 2. Tableware is not placed as specified, resulting in tableware collision: check whether the tableware is placed in accordance with the standard.

Questions & Answers On Steam oven

01. The machine is leaking.

  • 1. The condensation water in the diversion channel of the cabinet door is too full to overflow: use a suction ball or cotton cloth to remove and clean.
  • 2. The “o” type of the water tank is broken: replace the “o” type sealing ring of the water tank in the attached package.

02. The screen shows "door" .

  • 1.The cupboard door is open but not closed: close the door of the steam oven.
  • 2. Gate switch malfunction: disconnect the power supply and contact the after-sales service center.

Questions & Answers On Integrated Cooker

01. It is difficult to fire the range.

  • 1. The ignition knob is not screwed to 90°: Proper operation of the rotary ignition knob in place.
  • 2. The ignition spark is weak: Change the battery.
  • 3. The airway is not smooth: Check if the gas connection pipe is unblocked.
  • 4. The fire cover fire sump is not aligned with the ignition needle: Align the rotating aluminum cover.
  • 5. The fire cover blocked the fire chute: Clear plug in ignition chute.

02. After ignition, it often automatically shuts off.

  • 1. There is no flame at the ion detector needle site: Check needle fire holes for clogging or damper adjustment.
  • 2. Abnormal fire at the site of ion detector needle: Adjust inner fire damper.
  • 3. Pulse igniter damage: replace the pulse igniter.

03. The exhaust duct is not clear:The pipe is unblocked and there is no jamming.

  • 1. Cavity suction port, air outlet blocked: Clear the blockage.

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